Frequently Asked Questions
Below are some of the questions we get asked on a regular basis, if the question you have isn't here, then feel free to get in touch via the form on
the contact page.
Q : How much do you charge ?
A : The first and most important question to nearly all of our customers!
We are most definitely not the cheapest mobile disco in town; however
we do offer exceptional service, value for money, customer satisfaction
and professionalism. Each function is different therefore our price varies depending on the date, function times, venue, how much equipment we
need to use and transport costs, so to answer this question,
please contact us for your personal no obligation quote.
Q : Will you turn up for our event ?
A : YES ! We have been operating for 9 successful years and have never let
a customer down. From the moment you book you will receive confirmation in writing, you will have direct contact with us at all times and then you will receive a call the week prior to your function to finalize all the arrangements. We also use satellite navigation systems to find venues we have never been to before and there is always a map in the van just in case ! Mobile disco companies come and go; we're here to stay, so you can book with confidence.
Q : What music will you play ?
A : As each function is different so is the music. We would normally play a
wide mixture of music for all age groups. We are happy to take play lists and requests from your guests.
Q : Can my guests request songs ?
A : Of course, isn't that what we're there for ? Your guests can freely request as many songs as they wish. We do however ask your understanding in playing some of them, we're sure you wouldn't want us playing Ace Of Spades by Motorhead at your Grandma's 90 th birthday party, unless of course it's
your Grandma's favourite ! We will always do our best to play as many requests as possible.
Q : What equipment do you use ?
A : The absolute BEST ! There is a great deal of equipment produced for
mobile DJ's, it's affordable and does the job. We have looked past this and looked to the professional industries of the theatre and nightclub world, therefore most of our equipment is from these industries. It is of much higher quality and is expected to perform day in and day out, and it does. Our equipment has NEVER let us down ! For more information visit the equipment page and look out for our new pricing page coming soon !
Q : How long do you take to set up ?
A : This can vary from 45 minutes to 2 hours. We will always discuss this
with you once you have made your booking so you can make suitable arrangements with the venue.
Q : Do you have spare equipment ?
A : YES ! Matt Fletcher Entertainment offers a variety of setups; therefore
we have access to a wide selection of equipment. Even when we are on the road we always have backup lighting and sound equipment and the all important tool box !
Q : Will my disco be very loud ?
A : Your choice ! Our sound system is modular, therefore can cope with all
size of venue. We will always setup a sound system suitable to your occasion and always operate at a volume to cater for all guests. We understand that many of your guests may have not crossed paths for a while and wish to
catch up, we usually adjust the volume after the buffet when the party really gets going.
Q : Do you use strobe lighting, one of my guests is epileptic ?
A : It is very rare we use strobe lighting, there are usually too many complications involved, but it is wise to mention this at the time of booking
so we can make a note of it. We do however have strobes so can use them
by request. We have performed at many functions for epileptics and have always received thanks and praise.
Q : Is your equipment safe, we have young children coming ?
A : ALL the equipment we use is Portable Appliance Tested as required
by law. Therefore it is all safe. We also regularly service it.
Q : Are you insured ?
A : YES ! We have public liability insurance to the value of £10 million for your peace of mind.
Q : How many of you will there be ?
A : Usually 2, the DJ and the roadie. For larger jobs we may bring an extra member to help with the setup. Once this has taken place, the roadies will disappear until the end of the function when they will assist with dismantling the equipment. We will not bring girlfriends or partners.
Q : How do you dress ?
A : Firstly we will always arrive at your venue wearing Matt Fletcher Entertainment polo shirts, this way you can identify us immediately.
Once set up we will change into something more suitable for the function.
For the younger generation we usually dress casually in shirt and trousers, however for birthdays, weddings and corporate events you will always find
us dressed smartly, in suit, shirt and tie or dinner suit and bow. If you are having a theme night or fancy dress, we will gladly participate at no
extra cost.
Q : How far will you travel ?
A : We will travel anywhere throughout mainland U.K.
Q : How do I make a booking ?
A : Simply contact us in the office on 0845 430 2006, on the mobile
07811 497 994 or send us an e-mail, bookings@mfentertainment.co.uk
to arrange your function. A deposit is taken with all bookings and you will receive confirmation in writing.
Q : When and how should I pay ?
A : We take a deposit on all bookings, usually in the form of a cheque
payable to Matt Fletcher or cash. The outstanding balance must be paid on
the night in cash prior to 9.30pm or by cheque no less than 7 days prior to
your event. We are happy to take payments before your event, this is usually the case with weddings as its one less thing to worry about on the big day.
Q : Do you do this full time ?
A : YES ! Therefore our livelihood is dependent on giving you value for money. Our business has soared over the years as a direct result from referrals and satisfied customers. We protect our reputation by working as hard as possible to be the best company around.
